Additional Services

Engineering Service Desk

Casne Engineering staffs a full time, 24x7x365 service desk designed to provide expert-level assistance to operations and maintenance staff across a wide range of production systems and vendor equipment. Service agreements include a powerful ITIL 2.0 Web ticketing system, SLA-driven response times, continuous system health monitoring, and predictable pricing models.

3rd Party Vendor Management
• Coordinate support services across multiple parties including owner/operator staff, service partners, hardware and software vendors
• Track and manage handoffs and point of contact
• Support server Operating System patch releases

Continuous Health Monitoring
• Equipment monitoring including network devices, server hardware, supervisory systems, instrumentation and control equipment
• Software/application monitoring including HMI/SCADA, relational databases, plant historians, reporting systems, email systems
• Condition-based maintenance alerts
• Automated support ticket creation for Incident and Problem Management

Additional Services
• System Administration – Management of supported systems to ensure continual and optimal performance.
• Disaster Recovery Management – Quarterly testing and validation of system backups. Also, maintain and update disaster recovery plan
• Patching – Provide quarterly application and operating system security patching
• Health Assessment – Perform quarterly system health assessments on supported hardware and applications to verify proper system operation and to identify recommended configuration changes or hardware upgrades.
• Service Management – Quarterly system planning sessions to review health assessments, system architecture, review product roadmaps, plan system expansions and improvements to system performance and reliability

SEE WHAT WE CAN DO FOR YOU

Casne Engineering has helped hundreds of customers over nearly 40 years and can help you.  Comfortable in classic Engineering problems, but specializing in problems with a unique solution, Casne’s talented team would love to partner with you to help your next stretch goal come in on time and on budget.

 

  • This field is for validation purposes and should be left unchanged.

We strive to provide engineering at the highest level of quality. We recognize that project success is the result of team members working together toward a common goal. Our team is comprised of individuals with the highest integrity. They are joined as a team with each other, the client and other engineering disciplines by commitment and a relationship based on trust. We believe this attitude is necessary for a successful project and relationship.

Curtis Clute

Curtis Clute, President