Additional Services

Engineering Service Desk

Casne Engineering staffs a full time, 24x7x365 service desk designed to provide expert-level assistance to operations and maintenance staff across a wide range of production systems and vendor equipment. Service agreements include a powerful ITIL 2.0 Web ticketing system, SLA-driven response times, continuous system health monitoring, and predictable pricing models.

3rd Party Vendor Management
• Coordinate support services across multiple parties including owner/operator staff, service partners, hardware and software vendors
• Track and manage handoffs and point of contact
• Support server Operating System patch releases

Continuous Health Monitoring
• Equipment monitoring including network devices, server hardware, supervisory systems, instrumentation and control equipment
• Software/application monitoring including HMI/SCADA, relational databases, plant historians, reporting systems, email systems
• Condition-based maintenance alerts
• Automated support ticket creation for Incident and Problem Management

Additional Services
• System Administration – Management of supported systems to ensure continual and optimal performance.
• Disaster Recovery Management – Quarterly testing and validation of system backups. Also, maintain and update disaster recovery plan
• Patching – Provide quarterly application and operating system security patching
• Health Assessment – Perform quarterly system health assessments on supported hardware and applications to verify proper system operation and to identify recommended configuration changes or hardware upgrades.
• Service Management – Quarterly system planning sessions to review health assessments, system architecture, review product roadmaps, plan system expansions and improvements to system performance and reliability

LETS DISCUSS YOUR PROJECT

Do you have a project involving engineering, system integration, technology infrastructure, or critical system support? New call-to-action to discuss your project with an Industry Principal.

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We strive to provide engineering at the highest level of quality. We recognize that project success is the result of team members working together toward a common goal. Our team is comprised of individuals with the highest integrity. They are joined as a team with each other, the client and other engineering disciplines by commitment and a relationship based on trust. We believe that this attitude is necessary for successful outcomes.

Curtis Clute

Curtis Clute, President