Service Desk Technician

Casne Engineering is seeking a Service Desk Technician to work with us in supporting our growing Engineering and Technology Services company. The successful candidate will be a proactive, self-directed team player with immediate availability and 1-2 years’ progressive experience in supporting enterprise software and server environments. He or she must be comfortable working directly with end users, exhibit a professional and positive demeanor, and have a genuine interest in helping others succeed with technology.

The primary role will be supporting enterprise customers’ real-time operations in a Tier 1 capacity. The ideal candidate will have SMB or Enterprise IT support with experience in critical systems and familiarity with demanding uptime requirements.

Required (Technical)

  • Associate degree technology certification in related field, or equivalent education and experience/Certification preferred.
  • Experience in Windows Desktop and Server support, including new server configuration and installation, hardware and OS troubleshooting, and line of business software support
  • Experience configuring, managing, and supporting Active Directory, HyperV and VMware vSphere
  • Experience with network services including AD, DHCP, WSUS, DFS, DNS, RDP, SMTP, SSH
  • Strong documentation skills to fully capture processes followed when troubleshooting and/or installing / commissioning new equipment
  • Experience beyond routine break-fix support (i.e., experience with root-cause analysis and preventative maintenance practices)

Required (Business)

  • Excellent interpersonal skills when interacting with end users
  • Able to work independently and take complete ownership of tasks from start to finish
  • Strong analytical and problem solving abilities and proven ability to execute in high-pressure situations
  • Ability to clearly communicate technical information to technical and non-technical users, both verbally and in writing
  • Ability to participate in evening, overnight and/or weekend “on-call” shifts / rotations
  • Consistent and dependable work attendance record
  • Reliable transportation and driver’s license
  • US Citizenship
  • Current residency within 30 miles of Spokane, WA

Also Desirable

  • MCSE / MCSA, CISSP, CCNA, Security +
  • Knowledge of Data Historians or HMI’s (OSIsoft PI System, Ignition, RSView)
  • ITIL knowledge/certification
  • Unix / Linux and LAMP stack experience
  • Scripting experience with Windows Shell Script, VBScript, BASH, etc.
  • Software development experience (C#, .NET, HTML, CSS, JSON, JavaScript, WebGL)
  • Experience in commercial/enterprise data center and co-location environments

Casne Engineering is an employee owned, employee driven, engineering and technology services firm. For nearly 40 years, Casne has been working with Fortune 500 companies to solve their toughest technical and business problems in operations and information technology. Our guiding principle is to do everything in our power to drive client success with solid technical solutions. Our means is a fanatical dedication to understanding our clients’ goals and our role in fulfilling them. Casne Engineering offers competitive pay, employment stability, and a comfortable work setting with a fun and dedicated team of professionals. Salaried benefits include health insurance, 401k, possible equity ownership (100% employee owned company), performance bonuses, educational reimbursement, flexible spending account, and other fringe benefits.

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Technology Services

Casne Engineering provides software and system integration services across a wide range of industries and utilities

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Engineering Services

Casne Engineering’s goal is to establish and maintain our reputation as the Pacific Northwest’s premier provider of quality engineering design services

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Service Desk

Casne Engineering staffs a full time, 24x7x365 Service Desk, providing expert-level assistance to operations and maintenance staff across a wide range of systems and equipment

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We provide consulting and technology services to global clients in key industries

Casne Engineering brings over 30 years of success in professional engineering and technology integration services for major utilities, process industries, and critical facilities.

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About Casne

Engineering Excellence through Teamwork, Anchored in Trust, Integrity and Commitment

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