Configuration, Change and Release Management

Engineering Service Desk

Casne Engineering staffs a full time, 24x7x365 service desk designed to provide expert-level assistance to operations and maintenance staff across a wide range of production systems and vendor equipment. Service agreements include a powerful ITIL 2.0 Web ticketing system, SLA-driven response times, continuous system health monitoring, and predictable pricing models.

Configuration Management
• Setup and maintain Web-based Change Management Database (CMDB) which will include:
• Configuration Items (CI’s) under management
• Baseline configuration definitions and details
• Identification of detail level, labeling schema, component catalog and lifecycles for CI’s
• Identify and document service dependencies and relationships
• Develop strategy, scope, objectives and responsibilities of processes, activities and procedures for the CMDB, tools and other resources
• Ensure only authorized, identified CI’s are accepted and maintained on the CMDB
• Produce monthly status reports on CI’s as well as support for incident, problem, change and release management

Change Management
• Develop and maintain standard processes for implementing standard, normal, and urgent change
• Define and implement a Change Advisory Board (CAB)
• Change scheduling management
• Change lifecycle management

Release Management
• Ensure that only correct, consistent, authorized and tested releases are installed
• Support server Operating System patch releases
• Secure master copies of all releases
• Deliver secure and traceable releases
• Maintain complete and tested disaster recovery backups and plan

SEE WHAT WE CAN DO FOR YOU

Casne Engineering has helped hundreds of customers over nearly 40 years and can help you.  Comfortable in classic Engineering problems, but specializing in problems with a unique solution, Casne’s talented team would love to partner with you to help your next stretch goal come in on time and on budget.

 

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We strive to provide engineering at the highest level of quality. We recognize that project success is the result of team members working together toward a common goal. Our team is comprised of individuals with the highest integrity. They are joined as a team with each other, the client and other engineering disciplines by commitment and a relationship based on trust. We believe this attitude is necessary for a successful project and relationship.

Curtis Clute

Curtis Clute, President