ENGINEERING SERVICES DESK (ESD)
Reliable expert-level support for critical OT environments
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When critical equipment and systems fail, it can have catastrophic consequences for your personnel, operation, and financial well-being. Valuable time and resources are spent understanding the failure and stabilizing operations.
The Casne Engineering Service Desk (ESD) provides total life cycle support services for your Operational Technology (OT) systems. Our mission is to keep your OT systems running smoothly and reliably. With expertise in supporting critical environments, our trained and
experienced staff monitor and respond to issues 24x7x365 using proven tools and techniques.
Increase ROI: Leveraging our expert support analysts and experience will enable you to use your OT assets to their full capability.
Increase System Integrity: We can take on patch management, health assessments, and system audits to ensure that your OT systems are up to date, secure, validated, and reliable.
Trusted Partner: With day-to-day operations supported, your inhouse resources can focus on high value tasks and your core mission.
Reduce Downtime: We monitor your systems to anticipate and resolve issues before they cause impacts to your operation and business. If a major event occurs, our team proactively responds to help restore services, then identifies root causes to eliminate additional downtime.
Full Life Cycle Support: With fully managed support, we deliver proactive, value-added services. We provide guidance on technology decisions from procurement, training, and disaster recovery to the optimization of your systems, while also driving down costs.
We create a flexible support plan that meets our customers’ unique needs. From Configuration to Respond and Recover, our service desk engagement model is tailored to provide maximum return at the lowest cost.
Class 1 Railroad Client Wastewater Treatment Plant
Electrical, Controls, and Software Design and Implementation for Wastewater Treatment Plant.
CMMS for Small and Medium Businesses
Implementation of a CMMS for assets for global asset management with Microsoft Datacenters.
ESD PI System Support
Casne's Engineering Service Desk (ESD) provided monitoring and support services for Ingevity's AVEVA™ PI System.